Customer Service Contact information is still a pain to get – even in Korea: Case in point – SK Broadband

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SK Broadband

SK Broadband

I recently moved.  I’ll definitely be posting about the experience here because it’s literally the 5th time I’ve moved here in Korea in my less than 3 years here and has to be the 100th time I’ve moved in the past 17+ years.  Let’s just say I’m a professional mover at this point & no, I’m not the one moving the “stuff.”  Rather, at least, I’m not the one who’s getting “paid” to move the stuff — I’ve been doing most of the paying.

Anyhoo, the reason I’m writing this post is to dedicate this to all of you who are looking to set up or change your Broadband provider in South Korea and happen to already be using SK Broadband.  If you need to get a hold of them and wanted to find their phone number conveniently online, you’re basically out of luck.  Similar to what I’ve said before about it being a pain to obtain customer service contact information like emails from ironically “online companies” (Amazon.com’s being one of the more difficult ones to find online despite being a HUGE ONLINE advocate) , this experience to try and find SK Broadband’s customer service department’s phone number before they closed was stressful.  Another similar example was finding a place or other way to contact the customer service department of one of the biggest online companies in the world at this point (Google)

After doing searches for “hanaro cable” and “hanaro broadband” (the previous name of the company before SK bought them) and “sk broadband” or “sk broadband phone number”, I could only get the website of SK Broadband in English.  While searching through the site though, you can’t find a phone number because they’ve probably learned from their evil empire cohorts that it’s best to simply place a “contact form” on your website so that they can get back to you when it’s convenient for you.  Also, if they fail to get back to you, you don’t have record of sending them a message.

Anyway, I finally got the phone number that you can call to get their customer service department if you’re calling from your cell phone.  It may be the same from a landline, but just note, you only have to dial “106” when calling SK Broadband Customer Service here in Korea.

**One thing though that these Koreans have that’s above and beyond though their counterparts like Google and Amazon is they do have sometimes the MOST amazing customer service.  It is in Korean, but they do have English speaking representatives that can get back to customers as well.  Not bad for a country 12 notches down below Google’s and Amazon’s host country who actually uses (well Amazon does at least) outsourcing to cheaper labor in India for example.

2 Comments

Filed under Advice, Business practices, Customer Service, Korea life, Opinions, Sneaky, Stupid, Unfortunate

2 responses to “Customer Service Contact information is still a pain to get – even in Korea: Case in point – SK Broadband

  1. Manolo

    Yes if you need something in Korea in english you are reallllly f***ed up!

  2. David Hoag

    You are, without a doubt, one of the worst writers I have ever seen. You shouldn’t blog. You should stick to Tweeting.

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